Policies
Access all the policies that guide our work with community members and partners, ensuring transparency, fairness, and safety in our services and interactions. They are designed to protect rights, outline responsibilities, and maintain high standards of service.
Arrears Management and Hardship Policy
Applies to all renters in social housing and rooming houses managed or owned by wayss. It covers rights, responsibilities, rent, maintenance, disputes, and legal requirements.
Child Safe Statement of Commitment
Reflects our commitment to ensuring a safe environment for children and establishing clear standards for expected conduct towards children.
Child Safety and Wellbeing Policy
Ensures all staff understands how to protect children and listen to their needs, creating a safe place for all.
Client Feedback and Complaints Policy
Provides information about the complaints process and provides guidelines on how to give feedback.
Client Privacy Policy
Shares information about how wayss keeps personal information private and the privacy responsibilities of all service users.
Client Rights and Responsibilities Policy
Outlines the rights and responsibilities of clients using wayss services, and the rights and responsibilities of wayss staff. It includes client rights like respectful treatment and informed service choices, as well as wayss’ rights to ensure safety and ethical service provision.
Code of Conduct
Outlines how we put our values into practice. This code applies to wayss Board, team members (including temporary or casual team members), contractors, students, and volunteers.
Eligibility and Allocations Policy
Explains how wayss make allocation decisions relating to all vacant properties in our social housing portfolio.
Evictions Policy
Provides information about wayss’ duties as a residential renter provider, ensuring that any endings of tenancies is lawful, equitable, fair, transparent and a last resort.
Inspections Policy
Shares essential information about home checks conducted by wayss to maintain the safety and comfort of all tenants in social housing and rooming houses managed or owned by wayss.
Maintenance, Repairs & Renter Recharge Policy
Ensures properties are well-maintained, and safe for all residents.
Neighbours Policy
Outlines responsibilities, complaint resolution processes, and support, ensuring confidentiality and adherence to legal standards.
Property Alterations and Disability Modifications Policy
Supports renters with disabilities by handling requests for property changes fairly and transparently.
Rent Setting Policy
Shares information on how wayss’ ensures affordable housing for low- to moderate-income residents, aligns with legal requirements, and fosters inclusivity and safety for all stakeholders in our community.
Transitional Housing Policy
Outlines how wayss operates its short-term housing program, assisting residents in receiving support to transition to permanent housing.
