PLEASE BE ADVISED WAYSS HEAD OFFICE AT 20 PRINCES HWY, DANDENONG WILL BE CLOSED TO THE PUBLIC FROM TUESDAY APRIL 7TH, 2026 AND RE-OPENING ON WEDNESDAY APRIL 29TH, 2026 DUE TO ONGOING RENOVATIONS. PLEASE NOTE WE ARE STILL PROVIDING SERVICES VIA PHONE – 03 9791 6111 AND 0403 046 387 (IF YOU DO NOT HAVE A PHONE)
FOR AFTER HOURS HOUSING ASSISTANCE PLEASE CONTACT ST KILDA CRISIS CENTRE ON 1800 627 727 (TOLL FREE)
FOR AFTER HOURS FAMILY VIOLENCE ASSISTANCE PLEASE CONTACT SAFE STEPS ON 1800 015 188 (TOLL FREE)
THANK YOU FOR YOUR PATIENCE AS WE IMPROVE OUR FACILITIES AND SERVICE PROVISION
Feedback
For details about how we deal with your feedback, please refer to our policies.
Client Feedback and Complaints Policy
Provides information about the complaints process and provides guidelines on how to give feedback.
Outlines the rights and responsibilities of clients using wayss services, and the rights and responsibilities of wayss staff. It includes client rights like respectful treatment and informed service choices, as well as wayss’ rights to ensure safety and ethical service provision.
Outlines how we put our values into practice. This code applies to wayss Board, team members (including temporary or casual team members), contractors, students, and volunteers.