You are allowed to leave your home if you do not feel safe. Leave when you can safely do so and get to a phone.
Call 000 if you are in danger, or 1800 RESPECT – the trained staff will talk you through the next steps to take to ensure your safety.
During the COVID-19 pandemic, your safety and the safety of our contractors and employees is Wayss primary concern. We will update our website with the latest information and wherever possible, text message you to let you know there is new information to share.
While our Dandenong office remains open, most of our staff are working from home and we can provide most of our services online and over the phone.
Please continue to use your existing Wayss contact details, or call us on 9791 6111.
Please let us know if anyone in your household is in self-isolation, or has tested positive to COVID-19, or is in the process of being tested for the so that we can take the necessary precautions to protect our staff, other tenants and contractors. We have asked our regular tradespeople to do the same.
For everyone’s safety, routine property inspections are on hold for the time being and we will prioritise the most urgent maintenance. Unfortunately, that may mean unavoidable delays in attending to non-urgent maintenance. Thank you for your patience.
When undertaking maintenance at properties, our tradespeople and contractors are taking the necessary precautions to protect everyone’s safety, including the use of personal protective equipment.
We know that the current situation may lead to changes in some of our tenants’ financial circumstances, including financial hardship. Wayss is committed to supporting you to maintain your tenancy. Please contact us as soon as possible if you need to discuss your financial circumstances and your rent payments.
Rooming House Tenants
Due to the COVID-19 epidemic and the need for social distancing and self-isolating, no visitors are permitted until further notice. This will minimise COVID-19 related risks for residents, contractors and staff. Thank you for your cooperation.
Wayss Dandenong only office open
At Wayss we are on the frontline of family violence and homelessness response services. We are still open, but have had to make some more changes to the way we are supporting our clients.
Our services are now mainly being provided over the phone. You can phone Dandenong on 9791 6111 or Berwick on 9703 0044.
From Monday 30th March, BERWICK, Cranbourne, Frankston and Pakenham offices are temporarily CLOSED.
Importantly, our DANDENONG office is STILL OPEN to provide the following services:
- Family Violence support services
- Homelessness support services
- Youth support services
People experiencing homelessness or are at risk housing breakdown should contact us immediately if assistance is required.
While we are predominately providing services over the phone, we understand in some cases, you may need to visit our Dandenong office.
You will find crosses on the floor and on the seats. They are spaced 1.5 metres apart, which is the recommended social distancing to prevent the spread of COVID-19.
Please stand or sit on the cross while you are waiting in our reception area.
What is available during the COVID-19 Lockdown
UPDATED 23 APRIL 2020. These services may change from time to time – please phone ahead or check webpages if possible to confirm they are still happening.
Emergency Relief Packages
These packages are made up of basic essential food staples and personal care items. They are free of charge and will be delivered to your home. The packages will be distributed by organisations including the Red Cross & Foodbank.
If you are in urgent need and don’t have a support network who can help you, call the coronavirus hotline on 1800 675 398
To ensure vulnerable customers in the community have access to delivery services at this time, Woolworths will be providing a Priority Assistance service with dedicated delivery windows. Eligible customers include seniors, people with a disability and those with compromised immunity or who are required to self-isolate.
To register for Priority Assistance please go to https://www.woolworths.com.au/shop/discover/priorityassistance
Complete the form and include any supporting documentation to help Woolworths assess your request.
Coles home delivery service and has been temporarily diverted to the Coles Online Priority Service (COPS), allowing Coles to focus on delivering food and grocery essentials to elderly and vulnerable members of the community, including retirement and nursing homes. Refer to the following webpage for more information
Cornerstone Contact Centre
Dandenong Baptist Church
Doveton Neighbourhood Learning Centre
34 Oak Avenue Doveton VIC
Emergency food aid
for people on Concession card, asylum seeker on refugee visa or anyone experiencing sudden hardship.
Wednesday to Friday:9am to 2pm
Laundry and meal
Tuesdays from 6pm
P: (03) 9791 1449
Jesuran Wellness Centre
We Care Community Service
St James Church
Langhorne St Dandenong
Aboriginal Family Domestic Violence Hotline: 1800 019 123
Lifeline: 13 11 14
Victorian Aboriginal Health Service: (03) 9419 3000
Kids Helpline: 1800 55 1800
Headspace: 1800 650 890
Beyond Blue: 1300 224 636
Information about talking to children about coronavirus (COVID-19) is below via the Red Cross link below:
Headspace also have a useful resource for older children/ young adults to read about coronavirus (COVID-19):