COVID-19 Information

You are allowed to leave your home if you do not feel safe. Leave when you can safely do so and get to a phone. 

Call 000 if you are in danger, or 1800 RESPECT – the trained staff will talk you through the next steps to take to ensure your safety.

Click the QR code for translated COVID-19 information

During the COVID-19 pandemic, your safety and the safety of our contractors and employees is Wayss primary concern. We will update our website with the latest information and wherever possible, text message you to let you know there is new information to share. 

While our Dandenong office remains open, most of our staff are working from home and we can provide most of our services online and over the phone.  
Please continue to use your existing Wayss contact details, or call us on 9791 6111. 

Please let us know if anyone in your household is in self-isolation, or has tested positive to COVID-19, or is in the process of being tested for the so that we can take the necessary precautions to protect our staff, other tenants and contractors. We have asked our regular tradespeople to do the same.

For everyone’s safety, routine property inspections are on hold for the time being and we will prioritise the most urgent maintenance.  Unfortunately, that may mean unavoidable delays in attending to non-urgent maintenance.  Thank you for your patience.

When undertaking maintenance at properties, our tradespeople and contractors are taking the necessary precautions to protect everyone’s safety, including the use of personal protective equipment.  

We know that the current situation may lead to changes in some of our tenants’ financial circumstances, including financial hardship.  Wayss is committed to supporting you to maintain your tenancy.  Please contact us as soon as possible if you need to discuss your financial circumstances and your rent payments.

Rooming House Tenants

Due to the COVID-19 epidemic and the need for social distancing and self-isolating, no visitors are permitted until further notice.  This will minimise COVID-19 related risks for residents, contractors and staff.  Thank you for your cooperation.

Wayss Dandenong only office open

At Wayss we are on the frontline of family violence and homelessness response services. We are still open, but have had to make some more changes to the way we are supporting our clients.

Our services are now mainly being provided over the phone. You can phone Dandenong on 9791 6111 or Berwick on 9703 0044.

From Monday 30th March, BERWICK, Cranbourne, Frankston and Pakenham offices are temporarily CLOSED.

Importantly, our DANDENONG office is STILL OPEN to provide the following services:

  • Family Violence support services
  • Homelessness support services
  • Youth support services

People experiencing homelessness or are at risk housing breakdown should contact us immediately if assistance is required.


While we are predominately providing services over the phone, we understand in some cases, you may need to visit our Dandenong office.

You will find crosses on the floor and on the seats.  They are spaced 1.5 metres apart, which is the recommended social distancing to prevent the spread of COVID-19.

Please stand or sit on the cross while you are waiting in our reception area.


What is available during the COVID-19 Lockdown

UPDATED 23 APRIL 2020. These services may change from time to time – please phone ahead or check webpages if possible to confirm they are still happening.

Emergency Relief Packages

These packages are made up of basic essential food staples and personal care items. They are free of charge and will be delivered to your home. The packages will be distributed by organisations including the Red Cross & Foodbank.

If you are in urgent need and don’t have a support network who can help you, call the coronavirus hotline on 1800 675 398


To ensure vulnerable customers in the community have access to delivery services at this time, Woolworths will be providing a Priority Assistance service with dedicated delivery windows. Eligible customers include seniors, people with a disability and those with compromised immunity or who are required to self-isolate.

To register for Priority Assistance please go to

Complete the form and include any supporting documentation to help Woolworths assess your request.


Coles home delivery service and has been temporarily diverted to the Coles Online Priority Service (COPS), allowing Coles to focus on delivering food and grocery essentials to elderly and vulnerable members of the community, including retirement and nursing homes.  Refer to the following webpage for more information


Cornerstone Contact Centre

25-27 James Street Dandenong VIC

Lunch Meal
Tuesday:  12.00pm
Fridays:  12.00pm
Takeaway only

Breakfast 2nd and 4th Tuesday of month

P: 0481 186 323


Dandenong Baptist Church

25-27 James Street Dandenong VIC

Nourish Community Meal: Sundays 6pm

Currently being held outside.

P: (03) 9792 3204


Doveton Neighbourhood Learning Centre

34 Oak Avenue Doveton VIC

Emergency food aid
for people on Concession card, asylum seeker on refugee visa or anyone experiencing sudden hardship.

Wednesday to Friday:9am to 2pm

Laundry and meal
Tuesdays from 6pm

P: (03) 9791 1449


Jesuran Wellness Centre

Block D, 60 Douglas St Noble Park VIC

on Wednesday 11am onwards

P: (03) 8558 8870


We Care Community Service

307 Gladstone Rd, Dandenong North, VIC

Food and clothing: 
Thursday and Friday from 10.30am to 2pm

P: (03) 8791 5255 or 1300 762 522


St James Church

Langhorne St Dandenong

Monday: 12.00pm

Takeaway only


Aboriginal Family Domestic Violence Hotline: 1800 019 123

Lifeline: 13 11 14

Victorian Aboriginal Health Service(03) 9419 3000

Kids Helpline1800 55 1800

Headspace1800 650 890

Beyond Blue1300 224 636


Information about talking to children about coronavirus (COVID-19) is below via the Red Cross link below:

Headspace also have a useful resource for older children/ young adults to read about coronavirus (COVID-19):

Wayss in the 1990s

Then in September 1997 the organisation became WAYSS Limited with a Board of Directors and day to day management by the Chief Executive Officer.

Wayss underwent further transformation with the restructure of community housing and the funding of the Transitional Housing Management (THM) program. The Regional Housing Council ceased operation and transferred direct service operations to Wayss in 1997.

During this decade Wayss became responsible for the then South East Women’s Domestic Violence Outreach Service. Funding was also received to establish a Children’s Services Worker within the outreach service. SAAP funded Women’s Outreach Program was also transferred to Wayss in 1999.