Strategic Plan 2020–2023

Our Purpose

Wayss exists so people can live a life free from family violence and have access to safe, sustainable and affordable housing.

Our Vision

For Wayss to be the major provider of social housing services and leading edge client support programs in the Southern Melbourne Metropolitan region.

Our Core Values

In working with our clients, our stakeholders and each other we will always demonstrate our core values of:

Our 2020–2023 Strategic Priorities

To grow our housing portfolio

Wayss will expand our housing options to reflect the diverse needs of our clients and we will collaborate with others and use Wayss resources to access improved social housing options for our clients.

A client service delivery focus on innovation and outcomes

Wayss will develop new models of family violence and homelessness support services that are intentional, evidence informed and designed to optimise client outcomes.

Engaging with our clients and local community

Wayss will increase government, business and community understanding and support of our services and our clients needs.

Developing our people

Wayss will develop a workforce that is innovative, collaborative and committed to professional excellence and we will encourage our people to thrive within a safe and culturally inclusive workplace.

Embracing diversity and inclusion

Wayss will establish a culture of diversity and inclusion, within our workforce and in our approach to service development and delivery. We will embrace Aboriginal and Torres Strait Islander people, people from LGBTIQ and culturally and linguistically diverse communities and people living with a disability and people of all ages.

Embedding quality and risk frameworks in our client service

Wayss will develop robust quality and risk management frameworks that support our agenda for client service innovation and growth.

Our roles

Crisis response

To keep people who have experienced family violence and people who are homeless or at risk of homelessness, safe in immediate crisis.

Client self-determination

To deliver client service supports that enable self-determination and self-sufficiency.

Access to housing

To provide access to short, medium term and permanent tenure housing and advocate for improved social housing options.

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Our History

Wayss beginnings can be traced back to the 1970s, when various charity groups sought to address a growing need for emergency accommodation services in the Westernport region of Victoria.


Wayss values diversity and will be responsive to the needs of all people

Child Safety

Wayss is a child safe organisation where all children will be safe and feel safe and empowered.

Wayss in the 1990s

Then in September 1997 the organisation became WAYSS Limited with a Board of Directors and day to day management by the Chief Executive Officer.

Wayss underwent further transformation with the restructure of community housing and the funding of the Transitional Housing Management (THM) program. The Regional Housing Council ceased operation and transferred direct service operations to Wayss in 1997.

During this decade Wayss became responsible for the then South East Women’s Domestic Violence Outreach Service. Funding was also received to establish a Children’s Services Worker within the outreach service. SAAP funded Women’s Outreach Program was also transferred to Wayss in 1999.