All clients can expect the following:

  • Not to be exposed to violence or abuse; not be made to feel uncomfortable; and not to be exposed to any form of discrimination
  • To receive a confidential service
  • To access inclusive family violence and homelessness services
  • To have feedback, including complaints, about the service received openly and positively
  • To have appropriately trained staff

LGBTIQ Support at Wayss

Wayss welcomes people of diverse sexualities and genders. We are currently working towards Rainbow Tick Accreditation.


Wayss will not discriminate against any person with a disability accessing our services. 

We acknowledge, and are aware, people with disabilities may experience greater difficulties accessing housing. 

We will assist people with disabilities to access appropriate accommodation.

Aboriginal & Torres Strait Islander People

Wayss respectfully acknowledges Aboriginal and Torres Strait Islander people as the First Australians and the Traditional Owners of the land and continues to acknowledge and respect their continuing connection to culture and country. 

We are committed to providing an inclusive service to all people, including Aboriginal and Torres Strait Islander people.


As a child safe organisation, Wayss will:

  • listen and respond to all complaints and allegations of abuse to children
  • be proactive in assessing and managing the risk of abuse to children
  • be committed to ensuring children actively participate in decisions affecting their lives
  • maintain environments where the views, values and concerns of children are respected and heard
  • work in accordance with Victoria’s Child Safe Standards and Principles
  • provide ongoing training and education to our board members, staff, students and volunteers on child safe practices and behaviours, child abuse and safety risks
  • have clear policies and procedures in place to enable us to meet our commitment to being a child safe organisation
  • have robust human resource management and recruitment practices to reduce the risk of child abuse by board members, staff, students and volunteers

Employment with Wayss​

Diversity and inclusion is an integral part of our culture and purpose and we are committed to creating an environment that is inclusive and supportive, where everyone can bring their diverse experiences and perspectives to Wayss.

We believe in the inherent strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our people fosters greater innovation and helps us to forge strong connections with our clients and communities, to deliver positive outcomes for our clients and for the organisation.

At Wayss, you will join a team of people from diverse backgrounds in an environment where everyone is welcome and can truly be themselves.

Feedback and community participation

Wayss values the voices of our clients and community members.

We recognise that we deliver higher quality and safer services when we hear from people with lived experience.

We are committed to providing opportunities for clients and community members to participate and provide feedback on our service design and delivery.

Sign up to our participation register

Register your interest by completing and submitting the online form.

Your information will be kept confidential, held securely and not passed to any third party without your consent.

Stay in touch

Receive occasional updates about news, campaigns and projects related to how how you can help us provide assistance, advice and housing for people in Melbourne affected by homelessness & family violence.

Wayss in the 1990s

Then in September 1997 the organisation became WAYSS Limited with a Board of Directors and day to day management by the Chief Executive Officer.

Wayss underwent further transformation with the restructure of community housing and the funding of the Transitional Housing Management (THM) program. The Regional Housing Council ceased operation and transferred direct service operations to Wayss in 1997.

During this decade Wayss became responsible for the then South East Women’s Domestic Violence Outreach Service. Funding was also received to establish a Children’s Services Worker within the outreach service. SAAP funded Women’s Outreach Program was also transferred to Wayss in 1999.